The strategic plan ‘La Poste 2030, committed to you’ aims to prepare the Group to support its customers through major transitions. To support postal workers in this transformation and strengthen their pride and engagement, a social agreement titled ‘La Poste, committed together with its postal workers’ was signed on May 4, 2021, with representative trade unions.
The Group offers initiatives designed to enhance quality of life at work (QLW) and employee engagement, taking into account the evolution of their expectations. Attentive to the quality of their employee experience, it measures postal workers’ quality of life at work every year.
This policy is implemented throughout the company by the management line, human resources managers, occupational health services, prevention officers, and social workers, in coordination with employee representatives.
Protecting the health of postal workers – an absolute priority
La Poste implements systems adapted to the diversity of its businesses so that it can ensure good working conditions and reduce the causes of accidents, occupational illnesses and absenteeism. Its prevention policies focus on primary prevention, which is the most effective because it aims to reduce risk factors.
The prevention of physical risks covers the ergonomics and safety of equipment and modes of transport, work organisation and the working environment, as well as training in good work practices in order to prevent injury.
As part of the health and well-being safeguarding measures it has put in place for postal workers, La Poste has also introduced a “career and health” medical check-up so as to foresee any health difficulties and find another area of work for the person concerned, if necessary.
To ensure a high-quality work environment, La Poste puts in place strict measures to provide the right equipment and facilities and make sure that the highest health and safety standards are applied.
This overall rigorous framework means that when major changes take place, they do so under the best possible conditions for everyone. Impact studies are also carried out to identify the steps that need to be taken to eliminate or reduce negative impacts on the teams’ working conditions
An attentive Group
A 10% reduction in workplace accidents.
The development of safety management within the activities of the Mail and Parcels Services branch, which are the most exposed to physical risks, has led to a 10% reduction in workplace accidents over the past three years (2024 baseline). This improvement is the result of the implementation of various standards: structured and regular observations of workstations, safety‑focused dialogue protocols, daily briefings, field tours carried out by managers outdoors, and more.
A long-term approach to well-being at work
One of the ways the group helps to prevent psychosocial risks is through the use of its "Well-Being at Work Essentials” system, which was designed in conjunction with France's National Agency for the Improvement of Working Conditions (ANACT) and identifies situations that could cause people to feel tension or stress in their workplace. It is overseen by the group's various Management Committees with input from all line managers, specialist HR staff and postal workers.
Onboarding of new hires and employees changing jobs within the group is key to their engagement and to team performance. The “Welcome to La Poste” approach, including a digital onboarding programme, is available to introduce people to the company and help them find their feet. To empower its people and give them a sense of purpose in their work, the group has set up discussion forums between line managers and their teams to talk about their work.
This initiative – called ParlonZen – gives postal workers the opportunity to discuss issues with their managers and propose solutions to improve their daily working life. The group pays particular attention to the aggressive behaviour that can be encountered by postal workers in contact with customers. It provides training for postal workers and their managers on how to deal with tense situations, offers legal assistance and support, and takes legal action in the event of an assault. Postal workers who are victims of assault receive medical and social support and, where necessary, psychological counselling.
La Poste has deployed a network of ‘Bienveilleurs’ whose mission is to foster connection and encourage calm, positive working relationships by learning to identify and listen to colleagues who may need support or guidance.
Promoting a good work-life balance
Finding the right balance between professional and personal life is a key component of well-being at work. La Poste has put in place a number of measures to help its people achieve that balance, including:
the right to disconnect for everyone, including managers;
the possibility of remote working for employees whose jobs are compatible with this form of working arrangement;
measures to support parenthood, covering all family situations (parents of disabled children, single-parent families, same-sex families, etc.);
voluntary part-time hours for employees who wish to work part time for personal reasons, even when this is not family-related.
La Poste offers specific welfare services to employees who are encountering particular difficulties in their working lives. For example:
APALA (an acronym of the French for “before, during and after absence”) is a support service offered to postal workers who are off work for a long period of time, which helps them keep up a link with La Poste and makes it easier for them to come back to work;
a psychological support and counselling service for postal workers faced with difficult situations either at or outside work.
Support measures for carers
The 5,400 caregiving postal workers benefit from measures included in the Caregiver Agreement, signed in 2024, as well as from additional social support services. Among other benefits, caregiver employees can receive additional leave through a solidarity fund dedicated to caregivers, funded by La Poste with 1,000 days per year. They also have access to a guide, a dedicated telephone support line offering personalised advice and assistance.
Thanks to the agreement that helps caregiving employees better balance their professional and personal lives, postal workers who are caregivers can benefit from flexible working hours or days, easier access to part‑time work, teleworking options, paid leave, and the possibility of geographic mobility to move closer to the person they support.
La Poste is a signatory to the Charter for Employee Caregivers.
In 2025, La Banque Postale signed its first social agreement aimed at facilitating the daily lives of its caregiving employees.